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Hartmann, Anja, Hilbert, Josef & Scharfenorth, Karin 1999: New media - better services? In Technology needs in the 21st century. Frankfurt; New York: Campus Verlag, 141-154.
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Anthology
Neue Medien - bessere Dienstleistungen?
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Anthology contribution (Article)
Hartmann, Anja, Hilbert, Josef & Scharfenorth, Karin 1999: New media - better services? In Technology needs in the 21st century. Frankfurt; New York: Campus Verlag, 141-154.