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Threatening customers not to return - an effective strategy for online retailers?

Conference paper

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Feider, L., Garnefeld, I., & Böhm, E. (2015). Threatening customers not to return - an effective strategy for online retailers? In L. Warlop & S. Muylle, 44th EMAC Annual Conference 2015. Leuven: KU Leuven.

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