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Gunia, Benjamin & Schmidtmann, Achim 2013. Analysis of the quality of service in complex IT service infrastructures using simulation. In Simulation in production and logistics 2013 : decision support from planning to control ; 15th ASIM symposium ; Paderborn, October 09 - 11, 2013. Paderborn: Heinz-Nixdorf-Institut, 709-720.